Distributors
01786 455 200
info@falconfoodservice.com
Frequently Asked Questions
Please find below a list of the most commonly asked questions. If your query is not answered here, please feel free to contact us directly on 01786 455200 or info@falconfoodservice.com.
Spares information for all our current products can be found within the individual product entry. Please see the Product Catalogue to search for your desired model.
If you have any issues identifying which spare part is required, please contact our technical helpdesk on +44 (0)1786 455 242 and they will advise you.
You can purchase spare parts directly from us. Please contact our Spare Parts Department on +44 (0)1786 455 200 (Option 1).
You can also find details of our most frequently bought spare parts and how to order them here.
We sell our products through a network of approved distributors. For a list of these and to find your nearest outlet, please visit Where To Buy.
Alternatively, contact your local Area Sales Manager or call +44 (0)1786 455 200 for more information.
No, but we do occasionally have ex-demo equipment available. Please check the Surplus Stock section for current availability.
Alternatively, some of our distributors deal in second-hand equipment. Please visit Where To Buy for a list of distributors or contact us directly for further information.
This depends upon the product in question. We hold stock for immediate delivery of popular units, including ranges, chargrills, grills and fryers.
Please contact our Customer Service Department on 01786 455200 (option 1) to get an accurate delivery date.
Absolutely. It is important that you buy the best equipment for your business. Our Area Sales Managers will be happy to assist with selecting and specifying new equipment.
For specific culinary enquiries, please contact our Development Chef directly on +44 (0)1786 455 296 or email chef@falconfoodservice.com.
You may also find our Chef’s Corner useful, as it contains buying advice and looks at certain products in more detail.
To register your new appliance, please return the warranty registration card that was supplied with the unit.
All new equipment is guaranteed against defective workmanship, faulty components and material for 12 months from date of dispatch, providing it is installed within two months of dispatch from our factory.
Please see our Warranty Policy for more information and details of what is not covered.
Please contact us by telephone on 01786 455200 (option 2) or complete the Warranty Request Form and email it to service@falconfoodservice.com.
All current product user manuals can be found within each individual product listing. Please use the Product Catalogue to find your model.
All current products are listed, but if your particular product is an older model, please contact us directly on 01786 455242.
Each individual product listing includes CAD drawings. Please use the Product Catalogue to find your model.
If the information you need is not there, please contact us on 01786 455200.
All our specification sheets are included in the documents tab of the individual product entry within our Product section. Please use the Product Catalogue to find your model.
Our price list is available to download from the Literature section of the Info Centre.
If you still need help, please contact our team directly and we’ll be happy to assist.
View and download all of our literature, including product manuals, specification sheets, user manuals, installation guides, price lists and policy documents.
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Here's where you'll find all of Chef Chris' useful tips in the kitchen, including culinary, cleaning and maintenance advice, as well as recipes and cooking guides.
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The home of all our videos - from the latest case studies and product promos to how to videos on how to operate and clean your Falcon equipment.
Keep up-to-date with all that's new at Falcon - new products and innovations, new people, investments in our factory, case studies and more.
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Falcon equipment is the cornerstone of kitchens around the UK and beyond - here's some examples of recent Falcon installations.
